Reducing complex government reporting (Dimona) and payroll transactions to a 10-second mobile workflow.
The Challenge:
Simplifying High-Stakes Compliance SME owners and HORECA managers faced a critical friction point: navigating strict government regulations (Dimona declarations) and processing legally binding employment contracts on the fly. The existing manual process was error-prone, time-consuming (20+ minutes), and intimidating for non-technical users. The challenge was to translate heavy bureaucratic data into a seamless, "thumb-friendly" interface without compromising legal validity or security.
The UI Process:
Architecting Trust & Speed My focus was on stripping away cognitive load while maintaining rigorous compliance standards.
• Identity Verification (KYC/IAM): Designed the onboarding flow integrating 'Itsme' (Digital ID) to ensure instant, verified user access—critical for financial accountability.
• Visualizing Compliance (The "Dimona" Flow): Created a visual feedback loop for government API status. The UI provides immediate confirmation ("Green Shield") when a contract is legally filed, reducing user anxiety regarding labor inspections.
• The 10-Second Transaction: Refined the contract creation UI into a modular system. By utilizing smart defaults and saved user profiles, a complex legal document transaction is executed in 3 taps.
The Impact
• 90% Reduction in Admin Time: Optimized the user flow from ~20 minutes of paperwork to under 10 seconds per contract.
• Zero-Error Compliance: Automated the data entry for Dimona declarations, eliminating human error in legal reporting.
• Scalable Design System: Built a modular UI kit allowing rapid deployment for different sectors (Retail, Horeca, Events).